You can cancel your subscription at any point to stop any future payments. To avoid being charged again at your renewal date (or at the end of your free trial period), be sure to cancel your Membership or trial at least 24 hours beforehand following the instructions below:
To cancel your Youper subscription from your iOS device (iPhone, iPad or iPod Touch):
From the home screen click on Settings.
Click on Apple ID at the top of the page.
Click on Subscriptions.
Choose your preferred subscription level, or select Cancel Subscription. You may be asked to confirm your selection. (If it says "Select an option to resubscribe," you're already unsubscribed from your subscription.)
After making your changes, press Done.
To cancel your Apple-billed Youper subscription from the computer:
Open the App Store app.
Click your Apple ID at the bottom of the sidebar. (If you're not already signed in to your Apple ID, you'll be prompted to log in now).
Click View Information. You might be asked to sign in with your Apple ID.
On the Account Information page, scroll to the Manage section. Then click Manage (next to Subscriptions.)
Choose your preferred subscription level, or select Cancel Subscription. You may be asked to confirm your selection. (If it says "Select an option to resubscribe," you're already unsubscribed from your subscription.)
If you have any trouble completing these steps, visit the Apple website for further help, as Youper cannot manage these subscriptions for you.
Instructions for Google Play Store cancellations:
If you purchased your subscription from the Google Play Store, use the following steps to cancel your subscription:
Go to play.google.com/store/account/subscriptions.
Under Subscriptions find Youper.
Click Cancel Subscription then follow the prompts to confirm the cancellation.
If you have any further problems, please contact us at support@youper.ai.
Once your cancellation has processed, you will continue to have access to your records through Youper, but your treatment and medication plan will be suspended.
Youper’s subscription model is a monthly recurring charge and the billing period begins from the time of registration. Youper reserves the right not to refund any prepaid amounts due to cancellations.